I could not drive my car because of these ungrateful people. Registered Office: Conquest House, Collington Avenue, Bexhill-on-Sea, East Sussex, … Wow! Great insurance company for first drivers . Telematics devices can come in the form of a black box, an app or a plug-in and they collect a variety of data using GPS (Global Positioning System) technology and sensors to determine things like how fast a vehicle is being driven or whether the brake is being used aggressively. Such a negative experience I am writing my first review. Absolutely infuriating, I'd advise to never deal with this company. www.hastingsdirectsmartmiles.com ... AVOID USING HASTING DIRECT. Read and write Hastings Direct reviews, and together we can help to increase trust and transparency in financial services. It now trades under the brands Hastings Direct, Hastings Premier, Hastings Essential, SmartMiles, People's Choice and insurePink. I received a device to activate and put in the car. Trustpilot’s 16,000+ reviews gives it a respectable average of 4 stars. Registered office: Conquest House, Collington Avenue, Bexhill-on-Sea, East Sussex, TN39 3LW. Amazing customer service too , Great experience for insurance on my first car, year one was very competitive, year two I have made substantial savings. Hastings Insurance Services Limited, trading as Hastings Direct, is authorised and regulated by the Financial Conduct Authority (register number 311492). Clearly they have enough business? Awful company, penalise you for literally everything. All policies are subject to English Law. Of course, if he’d started with a score of 100 for his new policy, he would have finished with 80? Lack of communication, incompetent and disorganised, 5 Star Policy but 4 Star because of other things - see main message. Rang them to change the vehicle on my policy, they wouldn’t insure my new car meaning I had to cancel my policy, loosing 11 months no claims discount, I couldn’t even get my first years. I was with smart Miles for a year and my score never dropped below 95, then I get to the end of the year and they decline my renewal because I'm "not what they're looking for". The last renewal I did with hastings seemed to be effortless. I felt they were completely incompetent. https://uk.trustpilot.com/review/www.hastingsdirectsmartmiles.com Bad reviews of the black box policies have nearly doubled in two years, and more than 70 per cent of feedback in 2018 was negative, according to consumer site … 136 talking about this. The reason is that they don’t reset the black box scores when you renew your insurance policy with them so you carry forward the score from the previous year. Registered in England number: 3116518. Do you agree with Hastings Direct's TrustScore? It says no curfew but it is a curfew. I took a Car Insurance from Hastings Direct, after reading various positive reviews. Ridiculous and a waste of time. I had to pay way more money on my new car with the perfect score on my black box from the previous year seeming to make no difference. Registered Office: Conquest House, Collington Avenue, Bexhill-on-Sea, East Sussex, TN39 3LW. All rights reserved. A good insurance company. There are plenty of other places to go that give a better service and not that much more expensive! Frustration is the through theme. Dig a little deeper though, and you’ll note that the more recent Hastings reviews are less than stellar. Registered in England number: 3116518. As previous reviewers have stated it is very difficult to improve the driving score and my son had an acceleration score of 85 both years so doesn’t drive like a madman. All policies are subject to English Law. Smart miles review: no problems, simple and easy, black box is a little tricky to install but if you get you garage to put it on it's no problem. Didn't realise this was a job interview! There are 24536 customers that Hastings Direct, rating them as excellent. So frustrating! In 2012, it launched a usage-based insurance product under the Hastings Direct SmartMiles name. Grades out of 100. Excellent service when making a claim and a favourable renewal price. When it comes to insurance, this data is then stored within the box (or device) and then sent … Amazing discount! https://www.reviews.co.uk/company-reviews/store/gc-hastingsdirectsmartmiles I personally find the website a little hard to navigate, but it's not something that affects my experience too much. Hastings Direct SmartMiles Reviews 1,977 • Average . My son has a black box fitted and the driver score has dropped due to starting a job working 2pm-10pm. All policies are subject to English Law. At first glance, Hastings Direct seems to be performing well on the customer service front. Black box record a bit confused. Ten minute phone call to solve my problem, thanks great service. I’ve had no issues with my black box, it was easy to install and the app for it was easy to use. Highly recommended. Registered in England and Wales no. Insurance Company Reviews; Hastings Smart Miles Black Box Insurance Robert Prime July 1, 2013 January 29, 2015. The box records on Speed, Time of Day, Braking and Acceleration. All policies are subject to English Law. Categories Blog My Reviews My Settings Install App Help Log out Log in Install App For companies Overview Reviews About Hastings Direct … Registered in England number: 3116518. Only the latest review will count in the company's TrustScore. Which I did and then suddenly they could be able to fit a black box to my car. Always on the phone wanting information and more money also threatened to cancel my insurance twice. Customers also benefit from a half price MOT voucher for Halfords … Black Box Reviews – Our Opinion Black Box Insurance Review Rating 95% Hastings Direct Smartmiles have been rated number five in our opinion, although Hastings Direct Smartmiles have only just recently entered the market they look like being one of the top players in the black box insurance market. Latest … Get in touch when you need to an keep you updated, reason why it’s not a 5 star, black box ratings never go up they just go down no matter how well you drive.Example. About Hastings Direct; Our brands; Our TV ads; Hastings Group; Careers; Hastings Insurance Services Limited, trading as Hastings Direct, is authorised and regulated by the Financial Conduct Authority (register number 311492). 130 en parlent. Read our guide to the Best Black Box Car Insurance Providers to see how Hastings Direct SmartMiles compares. Providers of low cost car, van, bike and home insurance. To make matters worse, they went ahead and deducted £213 from my account after they had cancelled my insurance. Hastings themselves are very good and helpful however the black box is way too sensitive, Simple , clear pricing & understandable Policy docs. https://boughtbymany.com/news/article/best-black-box-car-insurance Would definitely recommend for first time drivers! All author posts. I called them to sort this out and gave them my details in order for them to take out the excess they had paid me. Very good service and excellent value for money, Easy to fit and keeps my insurance costs down which benefits me as I'm a student. Provided cheapest quote to insure my 17year old daughter and ensured good driver behaviour through black box tool. Voice your opinion today and hear what 77401 customers have already said. None for the actual company. Very detailed. Then on the 21st December I had an email to say my policy was cancelled and I am no longer insured "please see previous correspondence letters" I received the notice letter 3 days after the cancellation of my policy on Christmas eveI then had to pay £330 to have my policy re-instated with hastings ... yet again they hadn't been updated by the credit broker and on the 26th December I had an email to say I owed the credit broker £490 due to my policy being cancelled. They originally refused to give me my one years just shy of 12 months because they could not fit a black box on my new car and I did not want to reinsure with them. Get a quote online today and see how much you can save. He specialises in business startups and online marketing with a passion for new technology. All rights reserved. I didn’t even want the car insurance renewed! Makes no sense to me and it certainly wasn’t mentioned when he renewed last year. AVOID AT ALL COSTSThis company is awful. Robert Prime . Easily renewed and able to discuss different options, Ive been with hastings for a year now, and Ive had no problems at all! But on the individual components she is getting 100/100/85/20 as an average. Great. I have been a loyal customer of hastings and igo4limited (credit broker) for 2 years. However smartmiles took another 400 pounds of my account instead of refunding me. I fixed the blackbox on time only for them to cancel my insurance when i was at work. My price went from £1300 to £590 without a black box. They then offered a protected two years no claims if I stayed with them for another year. Advisors on the phone WILL NOT put me through to anyone higher or anyone who may be able to help further, just kept repeating the exact same phrase of "there's no point wasting valuable time, use it wisely and seek other insurance". Customer reviews; Hastings Direct news; Sitemap; Complaints; About us. However with two years no claims under his belt Hastings have told my son they won’t be giving him a renewal price this year. I was relieved thinking the whole saga was over with. My daughter has an overall score of 84/100 which is good. I was paying £1,100 with a black box at first and then it renewed and I am now paying only £660 a year with a black box still! I’ve had such a good experience with Hastings SmartMiles. So frustrating. Also app for my black box is easy to use and were very useful for my first year of driving. They sent me a black box then started sending threatening emails. Scouring the web I have found a few comments both positive and negative … If you insure with Hastings then in our experience expect to need to find a new insurance company after the first year or two!! I have had black box policies for my children with Direct Line, Admiral and Tesco Black Box and would recommend any of them as they are fair unlike Hastings. Do you agree with Hastings Direct’s star rating? As his return journey is after 10pm his score has dropped below requirements and the insurance is being cancelled 2 months before the end of the year losing his first years NCB. The box does not work, if you do not consistently drive on flat straight roads, it will mark you down as accelerating and braking harshly. I have never had to make a claim, so can't comment on that but in my opinion the price you pay for the cover you get can't be beaten! since the day it was fitted to the box registered 0 points for braking everything else was fine Calls may be recorded for our … I’m now insured on a brand new car, the one they wouldn’t insure me on, for £3 more expensive a month without a black box.Update: I have now received a ‘letter’ of my no claims bonus. I have been with hasting direct smart miles a year so far and will definaly be continueing with them for future years to come. I have moved on to hopefully a better company. This is the first review I have ever written because I am so disgusted and upset at Hasting direct smart miles service. However, then I started recieving letters from CARS to collect the money again for smartmiles! Fitting black box is free but charge almost £100 to remove the box, so ended up removing it myself. I have paid all of my installments on time and never missed a payment. Hastings Insurance Services Limited trading as Hastings Direct SmartMiles is authorised and regulated by the Financial Conduct Authority, register number 311492. Had a black box installed with them nearly 5 months ago, all my scores are pretty average where as my acceleration has never moved off 1 it doesn’t ever go up! They then proceeded to threaten to cancel my policy because I had not had my black box fitted, which was a delay on their side. Got a better deal off the Internet anyway, so it worked out well, Its impossible to keep a good score with the box. Calls may be recorded for our … My score allowed me to take hundreds off my second year insurance. Finally, they are now saying I have used majority of my mileage but I can't get access to any of their online services to buy more miles. I found that my daughters policy had renewed automatically but when i called was told that i should have been sent a reminder through email but didn't receive it. This was not completed by the credit broker so when it came to me being re-insured by hastings I asked if there was an outstanding balance to which I was told no ... you have paid your account in full. All policies come with up to £25,000 legal liability cover for damage to other people’s property (for third party liability only cover this applies when driving a car not hired, owned or lent to you). Communication was very good if I ever needed to call or email them, quick and always helpful. 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