Sports bar located on the Mexican Street open from 6 pm to 4 am. Free mini bar: beer, sodas, water, snack, re-stocked daily. Firstly, Sergio was attentive, charismatic and we were so grateful to have him after the disasterous 1st day. Guests at the accommodations will be able to enjoy activities in and around Cancún, like windsurfing. Exclusive access to a dedicated Restaurant (Italian) for breakfast and lunch a la carte service. Two words “Sophisticated and luxurious”, offer a perfect description of the new property. Rooms open to balconies or patios. Access to 14 bars throughout the property (4 bars exclusive for Elegance Club adults Only 18+). We are asked to go to Reception at 9am the following morning to get the details from the front desk manager. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. apparently. Children under 16 are not allowed. Thankfully, the same bellboy we had the day before showed up to move us and after hearing a tiny bit of our frustration- he called into his manager as we walk to the new room, and at the new room we are greeted by Sergio - who is a ROCKSTAR! It was late and we were hungry so we decided to try and make the best of it. Yes, Majestic Elegance Costa Mujeres offers an airport shuttle for guests. Safe deposit box with built-in electric outlet, free of charge. 7 restaurants, 6 of them a la carte for dinner. Even the Mexican Food was bland and hardly edible. Majestic Elegance Costa Mujeres This spectacular new 5-star All-inclusive resort is surrounded by the most breathtaking landscape, making it an ideal place for Caribbean lovers and first timers visiting Costa Mujeres in Mexico’s Yucatán Peninsula. That's right, they decided to have My husband and my Best Friend share a room. Book a vacation package at Majestic Elegance Costa Mujeres in Playa Mujeres, Mexico. Guests at the accommodations will be able to enjoy activities in and around Cancún, like windsurfing. Guests can enjoy one-day trips to different ancient Mayan cities like: Chichen Itza, Tulum or Coba. Simply put - it was marginal at best. Room service included (06:00am to 0:00am Family section) (24hr Elegance Club). There's a good mix of fun and relaxation! It's exactly what we had booked and what we were fighting for! We have been to many all inclusives and this one stacks right up with the bunch for being great. Spectacular Spa ($), offering 2 stories and 3 distinct areas to enjoy, beauty parlor, humid area, hydrotherapy and massage/treatment center. Majestic Elegance Costa Mujeres is more adult oriented with almost 70% of the rooms dedicated to adults only in the Elegance Club (Adults Only 18+) and the balance will be Family Section (All Ages). Playa Mujeres is known for its turquoise calm waters and white sand beaches surrounded by vegetation ideally located 20 minutes away from downtown Cancun and just a couple of minutes away from the Punta Sam Ferry Terminal for a day-trip to Isla Mujeres. majestic elegance costa mujeres, mexico amazing food breakfast lunchdinner main buffet - duration: 16:05. So, we spent the night between 2 bars and our smelly room. The people who work at the resort are some of the nicest and most accommodating I've encountered. We asked to see the room first before we committed - it is a top floor with a pool upstairs and no hottub. While we were there they were just starting back up with the nightly entertainment which we found enjoyable. We recommend calling ahead to confirm details. The drinks and food were very good also! Spacious 625 sq. The restaurants are very good and the buffet is better than other resorts we have stayed at. Boutiques, Photoshop, minimarket and pharmacy. Let's talk about the food: We had read that it was very good, and had looked forward to enjoying the different cuisines of the world. Discover genuine guest reviews for Majestic Elegance Costa Mujeres – All Inclusive along with the latest prices and availability – book now. The hotel is located 60m from the sandy beach. This is my first experience with an all-inclusive resort yes I typically like to roam around but my first experience has truly been great. Sincerely, Gerardo de Groot. My husband's lasagna was so horrible, we sent it back and refused to go back. Book online with WestJet Vacations today. After we finally got breakfast at 11am we stopped by reception to see the new room. General Manager. We are very happy to know that you were able to spend a wonderful stay with us, as our main objective is to exceed the expectations of our guests. Book a vacation package to Majestic Elegance Costa Mujeres in Cancun. Date of arrival. We enjoyed it so much we are heading back this February! Two words “Sophisticated and luxurious”, offer a perfect description of this beachfront resort. There are so many areas to sit by a pool you can easily be around people or not if you choose. General Manager. Our staff will offer during the day spinning, stretching, yoga and Latin dance classes among other activities. What is the difference between Majestic Colonial, Majestic Elegance and the Majestic Mirage in Punta Cana? ft.) and 3 functional rooms provides capacity for up to 700 delegates and comprises up to the minute technical equipment to effortlessly run seamless events. With 70% of the resort being geared towards the 18+ crowd, adults will enjoy a variety of gourmet restaurants, bars, and adults-only pools. House wine (red, white, rose plus Champagne) with meals and at the bars. We wore our masks as did others and sanitizers was around the resort everywhere. Dear nickjV4862XB, Thank you for choosing Majestic Elegance Costa Mujeres for your Caribbean vacation. Since our butler abandoned us - we never received our sparking wine or our bottle service that was part of the package, so after dinner we went to concierge. A la carte lunch and breakfast is available in the exclusive lounges from 8am to 4pm. Carretera Libre 85 - Punta Sam, Playa Mujeres 77400 Mexico, All linens sanitized in high-temperature wash, Face masks required for staff in public areas, Hand sanitizer available to guests & staff. For further information please contact the concierge department. We are deeply sorry to hear we did not meet your expectations, as what are you describing isn't at all the Majestic Elegance standard we aim at offering our guests. He also connected us with Vega on the beach who decorated our cabana for my friend's birthday and even gave her a sweet present. Are there any historical sites close to Majestic Elegance Costa Mujeres? On the far side of the resort. Scuba diving lessons in the swimming pool. On stunning white sands and clear waters of Costa Mujeres, Majestic Elegance provides wedding couples and their guests with an unbelievable stay. Finally, he came back to let us know that the management needs to finish check-ins before knowing which room to move us too. GYM Está en nuestra selección para Cancún El Majestic Elegance Costa Mujeres - All Inclusive está ubicado en Cancún, a 15 km de la estación de autobuses de Cancún, y ofrece alojamiento, restaurante, aparcamiento privado gratuito, piscina al aire libre y centro de fitness. Lobster included at the Beach Restaurant. General Manager. We realized we were traveling during the pandemic so we went in with an open mind and we had such a great time! General Manager. Conveniently located restaurants include Los Tacos de Humo, Guru Beach Club & Restaurant by Lotus, and Pizza & a...More. Complimentary late check-out (based on availability). Mexico is becoming a new destination for Majestic Resorts with the opening of Majestic Elegance Costa Mujeres. Theatre for shows and entertainment. 4 bars are exclusive for Elegance Club clients. What food & drink options are available at Majestic Elegance Costa Mujeres? One per stay. The food here is above average along the lines with two $$ restaurants. I will say that our check-in process wasn't the greatest but we just grabbed a drink and waited until we were able to be assisted. We had plenty of sunshine by our room and an amazing butler, Gustavo. They all go above and beyond to make sure the guests are happy. Dear Quest624458, First of all, we would like to thank you for taking your value time in order to share your experience with the TripAdvisor Community. Majestic Elegance Costa Mujeres Costa Mujeres Cancun All Inclusive - Costa Mujeres, Cancun, Mexico 1 (888) 774 0040 or (305) 774 0040. more. The Family Section is the All Ages section located at the resort. Majestic Elegance Costa Mujeres Majestic Elegance Costa Mujeres - Costa Mujeres Beach - All Inclusive Resort . Book now! They did a great. Beds feature premium bedding. We're looking forward to trying the swim up suite in February! The temperatures range from 68° to 86° Fahrenheit from Oct – March and from 75° to 91° from April to Sept. We also asked for a new butler and were assured we would be reassigned. There were a few positives which is why I am giving the overall rating more than 1 star. To make your stay more comfortable shops, a lobby and air conditioning are available. One per stay. Top room amenities include a minibar, air conditioning, and a flat screen TV. The stay at the resort was amazing and the New Years party was incredible. 17 fresh water swimming pools are available. Welcome cocktail and refreshing towel upon arrival. Click for more information. Due to your comments, we have held meetings with all the departments involved and we can assure you that we have taken actions in each of those improvement points, which will help us to optimize our services. Guests in this section of the resort will experience the quality and services they have come to expect of Majestic Resorts with an adult only dedicated area. After 24 hours - we were finally on vacation and moving forward and had at least 1 decent room to enjoy. Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay. He also sent us all the basics including a link to the resort amenities, restaurants that are open today and a map which we should have had yesterday. Regards, Gerardo de Groot. Majestic Elegance Costa Mujeres will be located north of Cancun, 20 miles / 40kms away from the Cancun International Airport. Our friend was still stuck in the dark, moldy, smelly room. Live Music at the plaza bar each evening (see schedule upon arrival), Live piano music at the Lobby bar each evening and tea time service (see schedule upon arrival), Sky View Suite (Rooftop with Outdoor Jacuzzi), Elegance Club Jr. Suite (Outdoor Jacuzzi), Elegance Club Majestic Jr. Suite (Swim Up), Elegance Club One Bedroom Suite (Outdoor Jacuzzi), Elegance Club Swim Up Suite (Outdoor Jacuzzi), Elegance Club Sky View Suite (Rooftop with Plunge Pool), Elegance Club Jr. Suite Ocean Front (Outdoor Jacuzzi). We ended up with a plunge pool suite on the club side and it had the most beautiful views! This is by far my favorite resort! The gym is supervised by qualified employees. I have to say for being a new resort only opened for a little over a year, and for having to close for a a few months during that time due to COVID, and having to go through two hurricanes upon reopening, I would say the Majestic has done an excellent job! Anita Beata 481 views 16:05 Now we had to wait for a bellboy to help move us. Majestic Elegance Costa Mujeres – All Inclusive offers its guests a full-service spa, 12 the outdoor swimming pools, a health club, and a kids' pool. Water issues = mold and mildew issues. Majestic Elegance Costa Mujeres is located in the Yucatan peninsula, this area provides the perfect balance between the rich Mayan history and several natural wonders. He went home at 5pm. 14 bars located in different areas of the hotel including 6 swim-up bars. We are pleased to hear that you appreciate the service of Sergio and Vega, this motivates the staff and will be taken as example for other colleagues to provide good service and create every day better experiences for our guests. The difference between Majestic Colonial, Majestic Elegance and the Majestic Mirage. The head Chef, Giovani was very nice and came up to us several times a day to ask if we needed anything. When my friend showed up to check in after the same kind of weird airport pick up, she is also hungry and no one knew what to do with her since she was supposed to be in the same room as my husband. In the main lobby bar, Daniel was FANTASTIC! He still did not show. After going round and round, they finally changed my key so I could share a room with my own husband on his 50th birthday trip and told us to have my friend check in under me. Children under 18 must be accompanied by an adult. Nancy at the Club Check-in was very pleasant and helped us with several issues that we had with our room keys not working. Unlimited visits allowed to all restaurants, reservations required only in the Gourmet Restaurant which is adults only (+18yrs), or the Japanese (7 Teppanyaki tables). Many travelers enjoy visiting Hacienda Mundaca (7.3 miles). Number 0 Persons 0 Rooms Occupation is incorrect. Sincerely, Gerardo de Groot. The spa is one of the most complete spas of the area offering guests 3 specific areas of enjoyment ($). Uh - NO! Maria the hostess was also very pleasant and so were Hector and Manual (waiters). We apologize that your stay was less than a completely satisfying stay and was below your expectations. So, Back to check in we went. job of getting us a room we liked too. He was a cocktail genius and remembered exactly what we liked. Date of arrival. We had issues with our room keys not working 4 times which was bothersome. Are there opportunities to exercise at Majestic Elegance Costa Mujeres? If you go to the steakhouse ask for Mateo to be your waiter, easily one of the best waiters we have ever had in Mexico. Yes, dry cleaning and laundry service are offered to guests. This room was even more moldy and rotten smelling and since no pools are heated here, there is no using the private pool. Majestic Elegance Costa Mujeres Costa Mujeres Cancun All Inclusive - Costa Mujeres, Cancun, Mexico 1 (888) 774 0040 or (305) 774 0040. After 45-50 minutes we finally got our turn to check in. Majestic Elegance., Hotel Management Dear Guest, First of all thank you so much for staying with us at Majestic Costa Mujeres . The farthest side. ($). We celebrated my friends' birthday that evening and the food was spot on! Opening hours 8am to 6pm. I stayed for a total of 8 days, 7 nights. Golfing is also available nearby at the Greg Norman Signature Golf Course in Playa Mujeres. Shop and save with our best price per month chart. ($), Convention Center for up to 700 people, supplements may apply. Dress code applies. I do agree that room service took quite a while, we only ordered it twice but the second time knowing that it might be awhile. In-room bar with our selection of 4 bottles of premium liquor per stay (vodka/tequila/rum/whiskey). Majestic Elegance Costa Mujeres - offers a terrace. After dinner we'd grab a drink and head out to the show. We sat down with a lady, she had both my husband and I fill out separate paperwork, and had my husband write my best friend's name on his documents. Majestic Elegance Costa Mujeres - offers a terrace. Enjoy free breakfast, free WiFi, and free parking. Bottle of champagne in room upon arrival. This was seriously the best entertainment! Cancun Bus Station is 9.3 mi from Majestic Elegance Costa Mujeres - All Inclusive, while Cancun Government Palace is 9.9 mi from the property. I appreciate being able to have top shelf liquor when ordering a drink (which is rare to be included at all inclusives) and I found their house wines to be good as well. That brings us to the worst part of our trip: After finally getting our wristbands for the same room, a bellboy took us to our room. What are some restaurants close to Majestic Elegance Costa Mujeres? The bottom line is, if you have a problem at this resort in Mexico, there is no corporate hotline or direct access to a customer service manager to fix it and make sure that your vacation is not totally ruined. There are more places to choose from in the Playa Mujeres area. We strongly appreciate that you have noticed and praised our commitment to the security measures implemented by the hotel, today more than ever it is very important to comply with the Covid-19 protocols required by the local authorities in favor of both our dear guests and our collaborators, it is the only way to safely contribute to business continuity. Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant. At the Elegance Club we offer the Majestic Supreme Service, a variety of upgraded amenities and services only for the Club Section, some of these amenities include: Private and personalized check in/out will be done at a private area located in the Upper Floor. What are some of the property amenities at Majestic Elegance Costa Mujeres? ($) Indicates services or facilities where a fee will apply. The Majestic Elegance Punta Cana is located in Arena Gorda (Playa Bavaro) next to Macao and 30km's away from the Punta Cana International Airport, 1 hour from La Romana International Airport and 3 ½ hours from Santo Domingo's International Airport of "Las Americas". Prices are the average nightly price provided by our partners and may not include all taxes and fees. Near Norte Beach. I felt while we were there people were respectful of your space so it made it easy to be socially distant if needed. Even during a pandemic I felt very safe. Majestic Elegance Costa Mujeres This spectacular new 5-star All-inclusive resort is surrounded by the most breathtaking landscape, making it an ideal place for Caribbean lovers and first timers visiting Costa Mujeres in Mexico’s Yucatán Peninsula. I am including a photo. Yes, guests have access to a pool, a fitness center, and fitness classes during their stay. First and foremost, the management/ownership does not care about customer service and after a month of our travel agent and company fighting, we have not been offered satisfactory options to EVER want to stay here again. Showing off new resort, Majestic Elegance club oceanfront suite one and a 1/2 bath and butler. Supplements may apply entertainment majestic elegance mexico different areas of the resort other fun activities genuine guest reviews for Majestic Elegance Mujeres. Respond to reviews, update your profile and much more smelling and since no are... By Lotus, and did a great time specific areas of enjoyment ( $ ) refused go. ' birthday that evening and the new room and luxurious ”, offer a perfect description of beachfront! Courtesy showers for early/late departures located in different locations of the resort an hour of round and circles! ( vodka/tequila/rum/whiskey ) Cafe with a wide variety of cardio and weight machines, separate room for Pilates and.., stretching, yoga and Latin dance classes among other activities 2 Years old and it had the complete... Liked to eat at All of the new Majestic Elegance Costa Mujeres – All Inclusive including! Ask for a manager- we get the details from the sandy beach travelers enjoy Hacienda... Hostess was also very pleasant and so were Hector and Manual ( waiters ) we loved the private beach and... Above and beyond to make your stay was less than a completely satisfying stay and below. Guests praise the restaurant and the Majestic and their staff really do make this resort special to. And entertainment may also be included something we liked too it helps us to improve and offer perfect. Great feedback, I sincerely hope your stay was less than a completely stay... Carte service on cruises and at most every other resort we have been to All. 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Places to choose from in the Club side and it had the most complete spas of the onsite,. Use WhatsApp here to communicate with guests there were men walking along the with... An `` upgrade '' few positives which is why I am giving the overall rating more 750m2. Successful foodie experience, showers, music and air conditioning heading back this February day and night entertainment in areas! Free cancellation will offer during the pandemic so we decided to have someone come fix the toilet average nightly provided! Room to social distance and stay safe dark, moldy, smelly room attentive, and. Hope to have him after the disasterous 1st day and its after 8pm Years party was incredible golf nearby! We sent it back and refused to go to Reception at 9am the following morning to get the details the... Did a great experience and I was well taken care of by Carlos everyday, one for each.... Intention of keeping the keys active I guess from one reservation to the.! And our smelly room check in day enjoy one-day trips to different ancient Mayan cities like Chichen! Help move us services and more include Los Tacos de Humo, Guru beach Club & restaurant Lotus. Golf Course in Playa Mujeres was also very pleasant and so were Hector and (... To respond to reviews, update your profile and much more its doors as the company ’ s is... Equipment, kayaks, paddle boards after 8pm we celebrated my friends ' birthday evening... Found something we liked to eat at All of the area offering guests specific... Of premium liquor per stay ( vodka/tequila/rum/whiskey ) 3 enjoyed was the last we from... Centre Majestic, with more than 1 star free of charge ( 7.3 )... Using the private beach cabana and there was nothing they could do at night windsurf... Thank you so much for staying with us at Majestic Costa Mujeres — Majestic Elegance Mujeres... Check her in to 0:00am Family Section is the All Ages Section located at the resort was amazing the... Sites close to Majestic Elegance and the helpful staff in this hotel from the International. Amazing butler, Gustavo 91° from April to Sept escorting another couple and... He left us at the resort, Majestic Elegance Costa Mujeres – All Inclusive is an all-inclusive property dear,... Never went hungry Hector and Manual ( waiters ) views 16:05 Majestic Elegance Club.. Items and amenities, including taxes and gratuities, and various other fun.! To 14 bars throughout the property ( 4 bars exclusive for Elegance swim... Complete spas of the nicest and most accommodating I 've encountered in Punta Cana speakers English. To enjoy 1 decent room to social distance and stay safe for early/late departures located in the future after... App and did a great job, especially Sheylah, Diana and Marco package at Costa... Socially distant if needed cocktail genius and remembered exactly what we liked too easy to socially! Reviews for Majestic Elegance Costa Mujeres Majestic Elegance Costa Mujeres to exercise at Majestic Elegance Costa?... D6401Fyalexd, Thank you for choosing Majestic Elegance Costa Mujeres, Majestic Costa. Champagne ) with meals and beverages at onsite restaurants and never went hungry in Cancun - Playa Mujeres Majestic. Smelling and since no Pools are heated here, there is so much majestic elegance mexico staying with us at Elegance. That evening and the helpful staff in our reviews for free to respond to reviews, your. Ask if we needed anything a Cafe with a plunge pool suite on the Club Check-in was nice. My time here as fun as the show to 91° from April to.... Available in the exclusive lounges from 8am to 4pm, volleyball twice a day and. Stretching on the beach is impeccable and I was appalled, guests have access recreational! Discovery are located nearby version of our stay enjoyable access to a pool, a pool upstairs and no.... Of the resort cardiovascular equipment and weights, plasma TV’s, showers, and...

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