Answer 1 of 29: WestJet contacted us today - our Spring 2016 flight has been cancelled as they are no longer flying to Lihue. Foreign nationals, including United States nationals are prohibited from entering Canada for optional or discretionary travel under the Emergency Orders made under the Quarantine Act and may be liable for a monetary penalty if they provide false or misleading information in response to the health check and additional questions. Written or electronic documentation of a positive viral test result that confirms the guest had a previous COVID-19 infection and a letter from a licensed health care provider or public health official stating the passenger is cleared to travel (documentation of recovery). When the airport experiences an issue that either limits operations or makes it unsafe to operate (e.g. A border services officer will verify that you have submitted your information digitally. Guests are required to obtain a medical certificate with a negative Coronavirus (COVID-19) PCR test result (Molecular SARS-CoV-2 test based on a nasal swab) issued at most 72 hours before departure. Meals: in the unlikely event meal vouchers mentioned above are not available during your controllable delay, we will reimburse you to a maximum of $45 CAD per day/per guest. If you booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, please contact them directly. When unexpected maintenance interrupts operations, for example: When weather interrupts operations, for example: When the flight is short a crew member and is delayed and/or cancelled until a replacement crew member can arrive to ensure the flight operates safely. If the class of service is lower than was to be provided on your original flight, WestJet will refund the difference in the cost of the applicable portion of the ticket, If you purchased any additional services in connection with your original flight and you did not receive those services on the alternate flight or you have paid for those services a second time, WestJet will provide you with a refund paid by the method used for the original payment and to the person who purchased the ticket or additional service, If the alternative travel arrangements do not meet your needs, WestJet will refund the unused portion of the ticket. More information on disinsection can be found on the Transport Canada website at: Upon completion, a receipt will be provided and an electronic or paper copy must be presented to WestJet for travel. If you are no longer at your original airport of departure and your travel no longer serves a purpose because of the delay, WestJet will refund the ticket and provide a confirmed reservation for a flight that is to your original departure airport and accommodates your travel needs. WestJet; Search “WestJet to Hawaii” Review of WestJet. Please visit cdc.gov for the most up to date and accurate information. Canada's second-largest airline, WestJet Airways, is suspending all international flights for 30 days, beginning this Sunday. Thank you for your feedback. Effective September 1, 2020, the input of guest contact information will become mandatory at the 24-hour check-in process online and at kiosks. There were two male flight attendants and they were laughing and cracking jokes. With flexible change/cancel policies, requirements for travel and entry requirements for all destinations, all travel is currently impacted by COVID-19. Effective December 30, 2020, guests over the age of 16 must submit an online form, providing contact information and acknowledging that they have read and understood the State of California’s travel advisory, prior to or upon arrival at Los Angeles International Airport. WestJet uses Permethrin #216, an insecticide approved by the World Health Organization (WHO) for application onboard commercial aircraft. The flight will operate five times a week, and will accompany an existing Vancouver to Kahului flight operated by a Boeing 737. WestJet says it cancelled a flight from Calgary to Toronto after a family refused to follow mask rules. Where we're flying. If you require urgent medical assistance during a tarmac delay, we will take all reasonable steps to facilitate access to medical assistance. The rep wasn't able to say how many flights are affected, or … If the plane returns to the gate for disembarking because of a tarmac delay, disembarking priority will be available to passengers with disabilities and their support person, service animal or emotional support animal, if any, upon request and when feasible. There are many ways that we communicate with you so you can stay informed of changes to your trip: Download the WestJet app and enable your app notifications to stay informed on-the-go. Guests whose final destination is not Canada do not have to submit ArriveCAN. Once completed a receipt with a QR code will be provided to present to the authorities on arrival and before departure. 58 12. We will attempt to notify you as soon as possible of flight delays and cancellations. a false claim that a prize or flight has been awarded; a false claim that there is a problem with the recipients account that needs "fixing"; the existence of typos or poor grammar, spellings such as "Westjet" instead of "WestJet"; the sender's email address and any links in the document may appear authentic; other authentic looking material such as logos or company colours. The U.S. Government has imposed updated entry requirements. As a point of clarification, the only planned Max flights to Hawaii we are aware of are to be on Southwest Hawaii Max 8. Flight is departing more than 30 minutes prior to original departure. Your WestJet flight may be delayed or cancelled due to reasons outside our control. These guidelines do not limit or reduce your right to claim damages, if any, under the applicable convention or under the law. In addition, it is mandatory for all incoming travellers to Canada to submit their COVID-related information digitally through ArriveCAN (iOS, Android or web format). Visit the Costa Rica tourism website for information on Costa Rica insurance providers. Alaska Airlines: The company has ordered 32 of the 737 Max 9, and they are scheduled to begin service on the mainland with those mid-year at this point. I kept cool on the phone - its not the service reps fault - and after all is said and done, luckily it worked out well for us. The full value of your cancelled flight will be credited to a. , valid for 24 months from the date of issue. When we communicate any delay or cancellation, we will inform you of: If we receive new information regarding a flight delay or cancellation, we will communicate it to you as soon as possible. Guests must upload the test at www.edcardaruba.aw at most 12 hours before departure. from Toronto Pearson to Los Angeles. United States. quarantine plan (unless exempt under conditions set out in the Mandatory Isolation Order), confirm you have arrived at your place of quarantine or isolation, complete a daily COVID-19 symptom self-assessment during your quarantine period. The flight was paid in full and I paid $300.00 extra for exit seats. It is our duty to let you know that it is unlawful to consume your own alcohol in the airport prior to departure and onboard any WestJet flight. When you arrive at YYC, please follow the directional signage to our new location. Find what you can expect for all situations below. Failure to comply with the above measures is a criminal offence and you could be fined. - Reply. Avoid clicking on any attachments to these emails as they may contain viruses or spyware. Search for Flight Schedules. WestJet Vacation packages booked prior to August 4, 2020 can be cancelled with the value credited as WestJet dollars, valid for 24 months. The holder of a valid work permit or study permit and your reason for travel is deemed non-discretionary. gas masks and painter’s masks), anything exclusively made of materials that can easily fall apart (e.g. Guests denied boarding for repatriation flights will not be re-accommodated. There are many active toll-free numbers created intentionally close to WestJet phone numbers in an attempt to catch guests who misdial to harvest their personal information and credit card details. Guests who do not submit the required information digitally before boarding their flight could be subject to enforcement action, which can range from verbal warnings to $1,000 fine. https://www.transportation.gov/airconsumer/spray. Modify Search From * Select Airport. Alcoholic beverages and tips/gratuities will be excluded. Travellers must also advise if they have recently visited a farm outside of Canada. When a security breach or a threat is made against WestJet or the airport, e.g. We will do what we can to make you comfortable during a Tarmac Delay, including the following: Depending on the circumstances, it may not be possible for WestJet to allow you to disembark from the aircraft during a Tarmac Delay, for various reasons, including but not limited to concerns related to safety, security, or due to directions by Air Traffic Control or Customs Control. We'll redirect you to the home page of the country/region site you choose. Please note, if you booked your trip through a third-party such as a travel agent, airline partner, travel site or AIR MILES®, we recommend that you contact them. Effective October 17, 2018, the Cannabis Act will come into effect allowing for legal purchase, use, and possession of cannabis for personal purposes. Some or all of these benefits may not be provided if providing them would further delay your travel. If your WestJet flight is delayed for 3 hours or more, or cancelled due to reasons within our control but required for safety, we will: For flights departing on or after December 15, 2019: If you are informed of a delay less than 12 hours before the departure time indicated on your original ticket and you have waited 2 hours after the departure time that is indicated on your original ticket, WestJet will provide you with food and drink in reasonable quantities and access to a means of communication, when feasible. WestJet to Hawaii - WestJet. WestJet will provide you with access to working lavatories, proper ventilation and heating or cooling, food and drink, and the ability to communicate with people outside the plane free of charge, when feasible (“Tarmac Delay Services”). As other countries implement travel restrictions due to COVID-19, please check your destination country's entrance requirements before travel. To request cancellation of a WestJet Vacations package, please contact us directly. These types of scams are rapidly increasing. Entry requirements The domestic check-in counter is moving permanently to near Doors 1 to 4 on the Departures level. The full value of your cancelled flight will be credited to a Travel Bank, valid for 24 months from the date of issue. For bookings after August 4, protect your vacation with the Travel Protection Plan. link to westjet.com. Every passenger must declare all food, plant and animal products brought to Canada to a border services officer upon arrival. Some bookings may be covered by WestJet’s no-charge COVID-19 travel insurance, please review eligibility and coverage details. There were so many negatives to go through with trip, we decided to try again when things get better with covid. It’s your choice. Please note; at any time of year, multiple locations can be affected, and the amount this year is above average. compensation our guests may be entitled to, recourse available against WestJet, when applicable. baggage loading, catering, etc.). Departure time remains the same but connection times are different (up to three hours). African Swine Fever is a serious viral disease affecting pigs that could harm the Canadian pork industry and Canada’s economy. We'll redirect you to the home page of the country/region site you choose. If you’re eligible to travel, you must have a quarantine plan that shows how you will quarantine for 14 days when you arrive in Canada, including how you’ll: Refer to the Government of Canada website for additional information on eligibly for travel to Canada and the quarantine requirements. However, there may be times where substitutions of aircraft or seat configuration changes within an aircraft occur because of operational issues. Know when we resume flights to international destinations like Europe, Caribbean and Hawaii, along with schedule frequencies and special entry requirements. Guests age 11 years or older travelling to and from France are required to wear a disposable surgical mask. Failure to submit the form is punishable by a fine of up to $500. - neck gaiter or neck warmer), masks made completely of plastic or other non-breathable materials (e.g. As a result, WestJet cancelled flights headed for international locations. Adhering to the Secure Air Travel Regulations, WestJet will not allow you to fly if you do not have proper, valid ID. If you are travelling to Mexico and the Caribbean in the near future, it’s possible you will encounter a higher-than-normal volume of sargassum (seaweed). For bookings after August 4, protect your vacation with the Travel Protection Plan. or at the U.S. Department of Transportation website at: Within 72 hours prior to departure, all guests travelling to Aruba are expected to complete Aruba's online Embarkation and Disembarkation (ED) application. All guests travelling to and from the Dominican Republic are required to obtain an Electronic Ticket prior to travel. You may be subject to travel prohibitions which restrict entry to certain provinces or territories or additional measures, such as a mandatory 14-day self-isolation when you arrive. If a child is unable to tolerate wearing a mask, it is not mandatory, but their guardian must have a mask readily available to the child prior to the boarding process. American Airlines: American Airlines has 24 of the Max 8 planes in service and 76 on order. For more information, visit our blog. On our website through flight status or travel advisories. Contact us about concern regarding a WestJet flight. To request cancellation of a WestJet Vacations package, please contact us directly. The browser you are using is not supported. In addition to having a valid reason for travel to Canada, guests may be refused boarding if health requirements are not met. The Dominican Republic electronic portal will ask each guest a series of questions for the General Immigration Office, the General Customs Office and the Ministry of Public Health. Flight is departing more than 3 hours later on the same day. How do I get a refund or future flight … For example, we will delay or cancel your flight if we find an unexpected mechanical issue with your aircraft. Glad we could help! 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