PO Box 2082 Taren Point NSW 2229. Just make sure the product is in the same new condition you received it in. If I order the wrong size can I return the item? Contact Shimano: Please contact Shimano Australia Fishing with any feedback, questions or concerns relating to G.Loomis. Make Warranty Claim. If you have any questions or concerns regarding your return please contact us toll free at 1-877-577-0600 or email us at fishsitefeedback@shimano.com. As a customer of American Legacy Fishing Company you automatically have a 30-day "no questions asked" return privilege. So, we’ve understandably gotten a lot of questions about this, and wanted to clarify it for our customers. Shimano warrants that G. Loomis fishing rods (hereinafter: the G. Loomis Product) are free from defects in materials and workmanship under normal conditions and reasonable use: For two years for all rods. As was their press release. For those of you who read the Midcurrent article, it was clear as mud. Remove any guides that might be on the sections being returned. Trading Hours. G. Loomis rods are covered by a Limited Lifetime Warranty against non-conformities in workmanship and materials for the life of the original owner. Return Merchandise Authorization - G Loomis Superstore JavaScript seems to be disabled in your browser. Excellerator program forms need to be emailed to: service@stcroixrods.com Contact Us Fill out the form below or Give us a Call at +1 (812) 402-6350 Let us know how we can help you, and we will be in touch as soon as possible. If rod is out of warranty, the charges will be based off of the tier chart . You do need to Contact Us first to get a Return Merchandise Authorization (RMA) so we can properly credit you when the product is received by us. Mail Shimano Australia Fishing 2 Wurrook Circuit Caringbah NSW 2229. Warranty period. The warranty is effective from the date of purchase, to the original purchaser for all fishing rods purchased in the EMEA. If rod is within warranty, it will cost $25 for shipping if shipping alone. > If it's not covered under warranty, anglers can pay $95 ($120 CAN for service to Canada) to replace any broken rods in the GL2 or GL3 series. If you have an MHX blank that is eligible for warranty service then please follow these steps: Cut blank on 4″ on each side of the failure. If an angler is submitted a warranty claim, G. Loomis will no longer charge a claim review fee. Submit the form listed here and American Legacy Fishing will send your authorization number within 24 hours. If the rod is covered by warranty, a replacement rod will be sent at no charge. Loomis has always made a fantastic rod, but they’ve been lambasted in the internet for their warranty. If you send a rod back for warranty, it will take 3-5 weeks for them to process your claim AFTER receiving the rod. In shipping your broken rod back to G. Loomis your will need to fill out a G. Loomis Rod Warranty Request Form which you can print out using this link: G. Loomis Rod Warranty Form. Return shipping is included. All items that are returned must have the original tags attached. Phone – Fishing (02) 9533 0000. Just giving anyone who may find this to be pertinent, the news I just received from Loomis customer service (after a 22 minute wait on the phone). ALL PIECES of the broken rod should be put in a disposable container along with the completed form and returned to: G. Loomis Inc. Warranty Service 1359 Down River Road 9:00 am to 5:00 pm Monday - Friday. In a padded envelope return the sections along with this completed form. GL push poles, Venture (Adventure) fly reels, and GL fly rod outfits are covered against non-conformances in workmanship and materials for a period of one year from the date of purchase. Yes, You can return the item for a credit "No Exchanges".

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