If you are DC I highly recommend you request her at check in, you won't be disappointed. Thank you so much for all the kind words addressed to our facilities, services and, most of all, our staff. Shops & Other ServicesThe lobby offers a small shopping gallery where guests can purchase snacks, refreshments and toiletries or medicine they may have forgotten. Best resort ever! Hideaway At Royalton Riviera Cancun: Butler Service is a must - See 6,498 traveller reviews, 6,707 candid photos, and great deals for Hideaway At Royalton Riviera Cancun at Tripadvisor. We managed. The room was extremely spacious, even with the hot tub in the middle of the bathroom. All the restaurants were very good but by far the best was the teppanyaki experience at Zen, a must for anyone staying at this resort. Wedding coordinator Rebecca took care of every detail and the wedding turned out beautifully in the Sky Wedding chapel.The food was incredible. This resort has a casino. If you are looking for a beautiful blue carribean ocean, this is not the place. We only stayed 3 nights and ate at Zen, Hunter, Opa. Royalton Riviera Cancun Resort & Spa: Butler Service is a Must - See 14,462 traveler reviews, 13,633 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. At both the beach and the pool the service for drinks was great. We would go back as a family if the price was the same...I don't think my Husband I would go even in the Hideaway..if it's just t he 2 of us we would go to a Secrets or Excellence..have been to both and love them. Whether we went to the beach or the pool, we never had any problem getting towels or chairs Not always the case at other resorts. We will not go back to this resort because of these people, as that is what ruined our vacation, spent almost 3 hours with these "BAIT & SWITCH" sales tactics. This is not the case. Dear AlessandrotucciaroneWe have had a great pleasure reading your detailed review.Thank you so much for all the kind words addressed to our facilities, services and, most of all, our staff. Unfortunately, I couldn't get a good coffee of any type at any of the restaurants. LADIES Recommended: Dress, skirt, long pants, shoes, capri pants, elegant sandals. It is about a 20-minute drive south of the Cancun airport, and 45 minutes from downtown Cancun or the Hotel Zone. 12. The 1st floor room had a step-in pool just off its patio.Service was fantastic at the bars, restaurants, room service, cleaning service, etc. The butler service was excellent for booking the restaurants, requesting snacks in the room after a long day in the sun and even helping with a late check out. The rooms were clean andspacious and the beds were very comfortable. The resort is absolutely beautiful. Fitness CentreThe Royalton Riviera Cancun health complex includes a state of the art gym and tennis courts to keep you in shape. We were celebrating an Anniversary and the small surprises like the champagne and cake in the room, rose pedals on the bed and in a bathtub full with bubbles and rose pedals -- nice touch. In-suite Coffee & Tea ServiceBrew a morning cup of coffee or tea in the privacy of your room with the convenience of your own machine. With Diamond Club™, you'll receive the following upgrades: Dedicated room locations for Diamond Club™ only The resort is absolutely beautiful. Welcome to Royalton Riviera Cancun Royalton Riviera Cancun - All Inclusive Riviera Maya. I know others have not had an easy time. Lots of kids of all ages, no misquotes. My only gripe... they need more umbrellas on the beach and in the Royalton section... other all inclusive we have been to have had 1 for every 2-3 chairs. 7. My favorite was the Japanese Restaurant - Zen, The service in all the restaurants was quick and always friendly. Laundry ServicesLaundry services are available at an additional cost. My favorite was the Japanese Restaurant - Zen, The service in all the restaurants was quick and always friendly. See 14,661 traveller reviews, 14,280 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa, ranked #18 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Royalton Luxury All Inclusive. The buffet was always full of excellent choices and never had to wait too long to get your food. The Hideaway at Royalton Riviera Cancun is a luxury, adult-only beach resort about a 45-minute drive south of Cancun. Check prices, photos and reviews. Now £195 on Tripadvisor: Royalton Riviera Cancun Resort & Spa, Riviera Maya. Thankfully the coffee/ice cream shop on the main floor was ok. Royalton Riviera Cancun Resort & Spa: Poor butler service - See 14,480 traveler reviews, 13,642 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. Medical ServicesMedical services are available for an additional cost at an onsite clinic. Hideaway At Royalton Riviera Cancun: Terrible Butler Service at Diamond Club - See 6,443 traveller reviews, 6,652 candid photos, and great deals for Puerto Morelos, Mexico, at Tripadvisor. The buffet was always full of excellent choices and never had to wait too long to get your food. Royalton Riviera Cancun Resort & Spa: Amazing Holiday - Butler Service excellent - See 14,361 traveler reviews, 13,560 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa … Enhance your vacation by selecting a Diamond Club™ room category and enjoy amenities such as our Butler Service. Book Royalton Riviera Cancun Resort & Spa, Riviera Maya on Tripadvisor: See 14,671 traveller reviews, 14,283 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa, ranked #19 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Prices are calculated as of 04/01/2021 based on a check-in date of 17/01/2021. This is standard without upgrade package. As a lot of people have said the. Thankfully the coffee/ice cream shop on the main floor was ok. Having the butler service is something special- something new for us. The food was amazing. On top of all that - the buffet in Grande Marche was the best all-inclusive buffet I've ever had with an incredible assortment of foods and chef-made dishes.The bars and liquor selection were exactly what I would have chosen - name brands of alcohol too numerous to list here - but including Crown Royal, Jack Daniels, Stoli, Absolut, Bombay Sapphire, Johnny Walker Red and Black. We thank your compliments to our staff, services, facilities and I hope you give us the honor of another visit pretty soon.Luxury RegardsFrancisco JorgeGeneral Director. If you require more information during your stay, please contact the Guest Service Desk. The pools are great and warm to swim in.The coffee/ice cream shop is a wonderful treat. The infinity pools that look out over the beach are stunning. The gym is conveniently located next to The Royal Spa so you can combine a workout with a sauna session to enhance your routine. The all-inclusive Royalton Riviera Cancun Resort & Spa is a modern property in the popular vacation hotspot of Riviera Cancun. We had three 4th floor and one 1st floor ocean side facing rooms in the Diamond Club area (Note: we did not pay for the Diamond Club upgrade package so could not utilize Diamond Club additional benefits which included the pools and bars in our area of the hotel). Your lovely review constitutes a great motivation for us to keep improving our team work and personalizing our services. GENTLEMEN Recommended: Long pants, collared shirts, casual shoes, Not Permitted: baseball caps, tank tops & flip-flops, sport shorts. This new-generation all-inclusive resort offers discerning travelers a family-friendly vacation experience, where guests of all ages are entertained from morning to night. Down side of the resort was just the beach and water could have less seaweed,but there was a cleaning crew that would try to clear most of the seaweed as best theycould. Alternatively if you are vegan/vegetarian, have allergies, or other dietary restrictions please notify the resort in advance, in addition to your waiter. We made the room do and did not want to move again.This resort has a lot to offer, but the entertainment is lacking, been to many other resorts and all of them had an entertainment area (room) which had seating for a couple of hundred people at least, and RRC has very minimum seating and you have to sit on the cement ledge in front of the stage, this is not acceptable for the $$$ one paid to go to this resort. The premium level of service at Royalton features anticipatory service, exclusive á la carte restaurants and bar, in addition to a shimmering pool and pristine beach area for the sole use of Diamond Club™ guests. Royalton Riviera Cancun is located just a 15 minute drive from the Cancun International Airport. Check-in/Check-out  Check-in at 3:00pm EST and check-out is 12:00pm EST, however upon request and subject to availability, you may arrange to check in or out at a different time. $1.50-2.00 CAD) per room, per night. Currency/ATMRoyalton Riviera Cancun offers guests the convenience of an on-site ATM as well as currency exchange services at the Front Desk. The water is murky and brown in colour. Prices are the average nightly price provided by our partners and may not include all taxes and fees. I did not find it smelly, but really didn't want to go in the water but my daughter did. Smoking AreasSmoking is not permitted in any of the guest rooms or restaurants. more. The gym is very nice. Internet AccessThrough All-In Connectivity™, Royalton Riviera Cancun promises free high-speed Wi-Fi throughout the entire resort so you can stay connected to family and friends back home and share your breathtaking vacation. Review tags are currently only available for English language reviews. In all the combined experience was great and I'm looking forward to going back for a longer stay at another royalton resort. A warm reception and chilled cocktail set the tone for an extravagant vacation. 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