There doesn't seem to be any animation team and there's definitely no kids club at the moment. We've been to both Memories Splash and Royalton beforehand. It is an extremely inefficient and disorganized system. It took me an hour to get chicken fingers and fries which was very frustrating as those that ordered after me received their food half an hour before I did. 7. Social Bar. Top room amenities include a minibar, air conditioning, and a flat screen TV. Royalton Splash Punta Cana, Punta Cana: Bekijk 11.088 beoordelingen, 10.705 foto's en aanbiedingen voor Royalton Splash Punta Cana, gewaardeerd als nr.45 van 152 hotels in Punta Cana en geclassificeerd als 4,5 van 5 bij Tripadvisor. See more questions & answers about this hotel from the Tripadvisor community. And this is bow we learned that Memories Splash changed its name to Royalton Splash. Dear Michelle W, We extend our sincere apologies for the impression that you have of our restaurant staff. Which languages are spoken by the staff at Royalton Splash Punta Cana? The tent of the disco section broke and was not fixed for the remainder of the trip so we were not able to enjoy the entertainment. Dear n3ssav, We love to know that you had a fantastic time, and that we could exceed your expectations, especially with our service. We continuously train our staff, and we have already shared your review with our managers. It is also worth mentioning that our Executive Chef works hard to make an extensive and varied menu of luxury dishes, and he usually accomplishes this goal for all our guests. Claim your listing for free to respond to reviews, update your profile and much more. Food is fine, the wings and fries are good, cant complain. What are some restaurants close to Royalton Splash Punta Cana? I don't know why it takes so long for large groups to check in when our family of four signed papers, got our wrist bands, and was told our room #. They will implement necessary improvements to continue giving the best possible service to our guests. 5. We are delighted to read that our facilities and services offered by our staff were to your fullest satisfaction. The bad: Check in took almost three hours! Answer 1 of 9: I'm 35 travelling with my 18 yr old nephew on April 18. How can you be a resort in the Carribean without beach volleyball? I was shocked our resort would do this during a pandemic. The bad: Check in took almost three hours! Eventually an attendant indicated we should call the following day as of 8am. I stayed at Riu last year and the resort has tables in the water so that people take their drinks with them whereas here people feel compelled to stick around, making it hard for anyone else to get anything. Royalton Splash Punta Cana, Punta Cana: Bekijk 11.072 beoordelingen, 10.696 foto's en aanbiedingen voor Royalton Splash Punta Cana, gewaardeerd als nr.43 van 172 hotels in Punta Cana en geclassificeerd als 4,5 van 5 bij Tripadvisor. Warm regards from paradise, Royalton Splash Team. Dear n3ssav, We love to know that you had a fantastic time, and that we could exceed your expectations, especially with our service. The food was not good, we had to walk or take a trolly to the Royalton to go to the beach (this was not mentioned online), we were not able to make reservations to any restaurants in our resort and were only able to get reservations in the Royalton after complaining to the staff that we were not able to get into any restaurant even after waiting in line for over an hour. Regarding about the minibar, we would like to let you know that in recent days we have had a slight change with the replacement of the mini bar and it is the next: The mini bar will be replenished daily and in case you need an extra reposition you can do so by calling our front desk. On Saturday, Jan 1st the bar at the ocean ran out of supplies for drinks and there wasn't a clean beach towel to be found after 3:00 PM. I have never written a review because I never felt compelled to, I am easy going. Towels are plentiful and you are not responsible for your towel like other hotels, this is a great feature and other hotels should implement this. No answer. Fifth and Sixth Points: Diamond Club service is a myth. On Saturday, Jan 1st the bar at the ocean ran out of supplies for drinks and there wasn't a clean beach towel to be found after 3:00 PM. Wondering which property would be best suited? If you are hungry at night you need to go to the other resort. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Best Vacation: Royalton Splash Punta Cana - See 11,053 traveller reviews, 10,283 photos, and cheap deals for Royalton Splash Punta Cana at Tripadvisor. Are any cleaning services offered at Royalton Splash Punta Cana? Is parking available at Royalton Splash Punta Cana? Stay tuned for the rest of this review... Dear sjp3003 , We apologize for the inconvenience you are currently experiencing at the hotel. Royalton Splash Punta Cana is perfectly situated in a lush tropical setting, offering Royalton’s signature All-In Luxury® features including luxurious accommodations, world-class reservation free dining, and unparalleled service that perfectly fit into the genuine and magical ambiance of the Caribbean coast. The Royalton reality was different: 1. This luxury resort offers the savvy traveler access to a beautiful beach, one of the largest waterparks in the Caribbean, and an abundance of accommodation options with high-quality amenities. I would not stay at this hotel again! We've been to both Memories Splash and Royalton beforehand. Your comments are very important to us and it is through them that we have the opportunity to improve the quality of our service and to keep developing our products and services. We are delighted to read that our facilities and services offered by our staff were to your fullest satisfaction. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. We signed up, parked our car and lugged our baggage to our Suite. If you don't care much about premium spirits and the minimal amount of time you spend in your room, I would opt for the more affordable Memories, especially since it is a family vacation. If you want to play you better sneak into Occental or the Riu. 4. There are more places to choose from in the Punta Cana area. 3. Sands Beach Bar He provided two other numbers to call. 3. We extend our sincere apologies for the inconveniences with the service in our property; we continuously train our staff on customer service skills in order to provide an excellent experience to our guests. Enjoy refreshing drinks at the following Memories Splash Punta Cana bars: Lobby Bar. Third Point: Double check the names of the Royalton properties when you reserve (I actually had to change my initial reservation and still got it wrong). We want to thank you very much for taking a moment of your time to share your feedback on TripAdvisor, even though we have not been able to meet your expectations. There is no beach volleyball at the Royalton! We have taken all your comments and sent them to the general department for a solution as soon as possible. After we questioned this, she offered to check us into our original Presidential Suite, and provide us with bracelets to access the Royalton PC restaurants, provided we sign a waiver indicating that by accepting this accommodation we would not make any claims against the property for our obvious inconveniences. Yes, dry cleaning and laundry service are offered to guests. Does Royalton Splash Punta Cana offer any business services? So we drove over to the. Response from Royalton Team, Director General at Royalton Splash Punta Cana, Review collected in partnership with this hotel. We strive to deliver a deluxe vacation to all of our guests and we appreciate very much your lovely feedback about our facilities, services and entertainment options. The lady at the arcade I forgot her name but her picture is attached was so sweet and you could tell she loved her job and talking to people and making their stay even better. Here you have to line up at 6:30 am in the morning everyday and wait for the booth to open at 7:00 am to book your reservation, they give you no reservation paper slip or receipt so if they lose your reservation its your word against theirs. As for sleeping.... really hard to do. Cordially, Royalton Splash Team. This luxury resort offers the savvy traveler access to a beautiful beach, one of the largest waterparks in the Caribbean, and an abundance of accommodation options with high-quality amenities. Which popular attractions are close to Royalton Splash Punta Cana? The locals left all of their dirty towels, food trays and drink glasses on the beach in the sand. Yes, guests have access to a pool, a fitness center, and fitness classes during their stay. It happened because there was no one enforcing the rule of 50% occupancy in the dining hall. The buffet needs to add spoons to their napkins so we are not looking for someone to assists every time we want soup or ice cream. We want to thank you very much for taking a moment of your time to share your feedback on TripAdvisor, even though we have not been able to meet your expectations. Taxes and fees that are shown are estimates only. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. I was shocked our resort would do this during a pandemic. The staff, for the most part, are trying to please the guests, even though English skills are pretty low here. Finally, we stayed there from Dec 27 to Jan 3, 2020 they book most of the rooms with local people and as such the hotel was at near capacity as was the dining area, no adherence was given to the 50 % COVID rule, tables were pushed together to accommodate groups of 16 people and the line up for food was cheek to jowl with people who had no respect for the 6 foot/ 2 meter physical distance rule. Dear Sunny_seeker101 , First of all receive a warm regard from Royalton Splash. There are more places to choose from in the Punta Cana area. We were on the first floor and the hallway is nothing but an echo chamber with no noise insulation between the halls and the bedrooms. 7. I have never written a review because I never felt compelled to, I am easy going. This was not the norm prior to the locals swarming the resort. Swim up bar is overcrowded and people just hover around. No alarm clocks either. Fourth Point: No Diamond service at the Royalton Splash. Doors slam shut to rooms, people call down the halls... REALLY noisy. Check-in at the front desk we were directed to was backed up from the front desk to the parking lot (see pics). Highway Macao Playa Arena Gorda, Punta Cana 23000 Dominican Republic, Lock in the lowest price from these sites. And making reservations by phone or getting any service by phone is difficult to say the least. See more questions & answers about this hotel from the Tripadvisor community. Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Royalton Punta Cana (the Splash is actually "Memories") the service there is also very bad. 6. Guess what? See 11,003 traveller reviews, 10,625 candid photos, and great deals for Royalton Splash Punta Cana, ranked #45 of 162 hotels in Dominican Republic and rated 4.5 of 5 at Tripadvisor. We apologize for any inconvenience you may have had during your stay at the hotel. Top room amenities include a minibar, air conditioning, and a flat screen TV. It started with the check in, which kept us in line for over 2 hours before we got our room. Are there opportunities to exercise at Royalton Splash Punta Cana? Only one of our two wake up calls ever came through to us. However, we understand that individual tastes are not common and that not everyone enjoys the same kind of food. Fifth and Sixth Points: Diamond Club service is a myth. And this is bow we learned that Memories Splash changed its name to Royalton Splash. As for the Splash section (formerly Memories) the new website provides this info: "With Stay-At-1, Play-At-2 access to neighboring Royalton Punta Cana, guests benefit from access to additional facilities and services such as the casino and the serene Royal Spa" so I would believe that you would have access to the general areas of the PC side but not DC areas unless staying in DC at Splash. Royalton Splash Punta Cana, Punta Cana: 10 993 hotelekről írt vélemény, 10 618 utasok által készített fénykép és nagyszerű ajánlatok erről: Royalton Splash Punta Cana, amely 46./167 hotelek legnépszerűbb Punta Canában, és a Tripadvisoron 4,5/5 értékelést kapott. Comments like yours are our best reward. Diamond Club was locked closed....Hmmmm....Second Point: No Diamond Club at the Splash property even if you pay for it! Towels are plentiful and you are not responsible for your towel like other hotels, this is a great feature and other hotels should implement this. Sincerely, Royalton Splash Team. With Stay-At-1, Play-At-2 access to neighboring Royalton Punta Cana, guests benefit from access to additional facilities and services such as the casino and the serene Royal Spa. We were on the first floor and the hallway is nothing but an echo chamber with no noise insulation between the halls and the bedrooms. 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